Refund policy

30-Day Return Policy

We want you to feel confident ordering from Happy Tails Pet Co. If you are not satisfied with your purchase, you may request a return within 30 calendar days of the date your package was delivered. This policy applies to our personalized blankets as well as non-personalized products.

To begin a return, please contact us at happytailspetco01@gmail.com and include:

• Your name
• Your order number
• The reason for the return
• Photographs of the product if it arrived damaged, defective, misprinted, or incorrect

Please do not return an item without contacting us first. Returns sent without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, the product must be:

• Returned within 30 calendar days of delivery
• Unwashed and unused, except as reasonably necessary to inspect it
• In its original condition
• Returned with its original packaging when reasonably possible
• Accompanied by the order number or proof of purchase

Personalized blankets are eligible for return under this policy, provided the return request and returned product meet these requirements.

Return Shipping

For ordinary returns, including a change of mind or dissatisfaction with a correctly produced item, the customer is responsible for return-shipping costs.

Original shipping charges, if any, are not refundable. We recommend using a trackable shipping service because Happy Tails Pet Co. cannot guarantee receipt of a returned package that does not include tracking.

If the product arrived damaged, defective, misprinted, or different from what was ordered, Happy Tails Pet Co. will cover the reasonable cost of return shipping when a physical return is required. Depending on the circumstances, we may not require the defective product to be returned.

Damaged, Defective, Misprinted, or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible and no later than 30 calendar days after delivery.

Please include your order number and clear photographs showing the problem. After reviewing the issue, we will offer an appropriate resolution, which may include:

• A free replacement
• A corrected reprint
• A full or partial refund

Customers will not be charged additional production or shipping costs when the problem was caused by a manufacturing error, printing error, product defect, damage during shipping, or fulfillment of the wrong item.

Personalization and Customer-Submitted Designs

Customers are responsible for reviewing their personalization, photo placement, spelling, size, backing color, and other selected options before placing an order.

However, customers may still request a return within 30 calendar days under this policy, even when the finished product accurately matches the design they approved. In these situations, the customer is responsible for return shipping.

If the finished product does not reasonably match the approved design or contains an error that was not present in the customer’s submitted design, please contact us so we can arrange a replacement, correction, or refund.

Refunds

After we receive and inspect an approved return, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Banks and credit-card companies may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at happytailspetco01@gmail.com.

Cancellations and Order Changes

Because personalized orders may enter production shortly after checkout, cancellation and change requests are not guaranteed.

Customers should contact us as quickly as possible if they need to change or cancel an order. If production has not begun, we will make reasonable efforts to update or cancel the order. Once production has started, we may be unable to change or cancel it, but the customer may still request a return after delivery under our 30-day return policy.

Exchanges

We do not currently offer direct exchanges. If a customer would like a different size, color, or design, the original product may be returned under this policy and a new order may be placed separately.

Final-Sale Items

Gift cards are final sale and cannot be returned or refunded, except where required by law.

Questions

For questions about returns or refunds, please contact us at happytailspetco01@gmail.com. Customers can expect a response within two business days.